Job Description

VIP Concierge Agent

The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dining, and entertainment for our VIP guests.

Minimum/Preferred Requirements:

• Must be at least 21 years old.
• High school diploma, G.E.D or college degree preferred.
• Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card.
• Experience in a Hotel/Casino environment preferred.
• Experience with the AS/400 and CMS Tracking System preferred.
• Knowledge of nearby destinations and directions to them.

Job Responsibilities/Duties:

• Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction.
• Check-in and check-out VIP guests.
• Answer phones in a timely, courteous and professional manner.
• Assist all hotel guests by providing information, directions, tours, entertainment etc.
• Prepare and serve complimentary drinks for VIP guests.
• Reserve rooms for VIP guests and accommodate any special room requests.
• Input same day reservations for VIP guests, verifying marketing codes.
• Book restaurant reservations for all on property outlets and cabanas for guests.
• Assist in play evaluations for VIP guests.
• Arrange limousine transportation for guests.
• Provide support for Special Event functions.
• Promptly review and respond to all VIP Service email requests from guests or hosts.
• Maintain appearance and cleanliness of VIP Service and Concierge areas.

Benefits: Medical, Dental, Vision, Life Insurance, Supplemental Coverage, Teledoc

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