Job Description

Job Description

Job Description

Description:

King Retail Solutions provides award-winning retail store design, manufacturing, distribution, installation, and complete program management services to local, national, and global retail clients and has been doing so for over 50 years.

We are thinkers, doers, idealists, and artists. All of us here have one thing in common: we care deeply about our clients’ success and put heart, soul, insight, and innovation into ensuring every project’s excellence.

We’re always looking for the hardest workers, the best talent, and the boldest thinkers. We offer challenging, high-energy work for people who are passionate about doing a great job and contributing to the success of the clients we exist to support. If you’re the right person then we’ll find a way to make the most of what you have to offer. The Project Coordinator is an integral part of our Client Services department.

Position Summary:

Communicates with customers by phone and email about project status and order updates, assist with orders or account changes, and address questions or concerns. Work internally with other departments to help fulfil customer needs. Create quotes and process client orders through the ERP system, and monitor client projects and workflows through the company, and follow up with clients through shipping and installation. The Project Coordinator works onsite at our corporate headquarters and manufacturing facility in Eugene, Oregon. They work Monday-Friday 7:30am-4pm with additional hours as needed.

Essential Job Duties & Responsibilities:

• Coordinate internal activities related to assigned Account projects
• Receive client purchase orders, and create sales orders in ERP system.
• Responsible for regular follow up on job order progress and issues
• Assist in preparation of project proposals.
• Prepare sales orders for projects as assigned.
• Assist in preparation of change orders and other customer communication as assigned.
• Review construction schedules for program clients.
• Communicate, produce and distribute schedules to all appropriate parties
• Review Quotes, DCD’s, Details and where possible elevations for accuracy
• Update sales order timelines accordingly.
• Prepare customer correspondence as assigned.
• Assist Account Manager with new and ongoing projects.
• Assist with reception desk coverage as part of a weekly scheduled rotation, offering customer service to visitors and callers.

Skills & Abilities:

• Effective oral and written communication skills.
• Telephone etiquette.
• Customer service skills.
• High level of organization and the ability to keep timelines and due dates.
• Strong attention to detail.
• Highly accurate data entry.
• Demonstrates good judgment and decision-making based on information given.
• Proficiency in Microsoft Word, Excel, Access.
• Basic understanding of MRP and ERP software.

Requirements:

• High School Diploma or GED Equivalent;
• 1-3 years experience in customer service or other related experience.

King Retail Solutions offers:

Medical, Dental, and Vision plan

401(k) with company contribution

Flexible Spending Account

Short-Term Disability (company provided)

Long-Term Disability

Supplemental Life Insurance

Profit Sharing

Tuition Reimbursement

Paid holidays and Paid Time Off

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