Job Description

Job Description

Job Description

Overview

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

JOB DESCRIPTION:

Provides superior service to guests, including team members. Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure clean, sanitary, and attractive casino public areas. Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action. Trains employees, monitors supply and equipment use.

SERVICE INITIATIVE:

• Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Adheres to and enforces all policies and procedures of the Seminole Tribe, Seminole Coconut Creek Casino, and the Public Space departments.
• Interacts and cooperates with all other departments to ensure a superior guest experience.
• Acts as department Manager-on-Duty in the absence of the Shift Manager.
• Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
• Determines priorities and assigns team member work duties.
• Inspects work for conformance to standards of cleanliness and productivity.
• Participates in and conducts daily employee line-ups to inform team members of events that affect them and their work.
• Monitors team members for attendance, proper uniforms, hygiene, etc.
• Initiates corrective action, including coaching, counseling, and/or discipline.
• Issues supplies and equipment. Takes inventory of stock to ensure adequate supplies.
• Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.
• Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
• Recommends promotions, transfers, disciplinary action, or dismissals.
• Conducts training of new team members, including in-service training on department policies, work procedures, job safety, and technical information. Demonstrates proper use and maintenance of cleaning equipment.
• Attends periodic training seminars to perfect cleaning techniques and procedures, and to enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and timekeeping, and prepares periodic reports.
• Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.
• Prepares daily reports concerning quality and shift activities.
• Performs cleaning duties as needed to maintain cleanliness of public areas.
• Responds to emergency situations.

Qualifications

QUALIFICATIONS:

• Requirements include high school graduation or equivalent vocational training.
• Must have a minimum of three (3) years experience in housekeeping, custodial, or janitorial operations and a minimum of two (2) years progressive supervisory experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write business reports and correspondence. Ability to effectively present information and respond to questions from groups of team members and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with unknown variables. Ability to interpret a variety of instructions (written, oral, diagram, or schedule form). Ability to set priorities.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk or hear.
• The employee is occasionally required to use hands and fingers to handle or feel; to reach with hands and arms; climb or balance; and stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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