Work home customer service Job at Cornerstone Services, Florence, KY

M2lQY1ozZVkzdkxCV1BBL3NMck1yc2R3Z2c9PQ==
  • Cornerstone Services
  • Florence, KY

Job Description

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity

Cornerstone Brands Customer Service Specialists answer inbound customer calls. Working at home, our specialists problem-solve to assist our customers with their orders and accounts. Cornerstone Brands is comprised of Grandin Road, Ballard Designs, and Frontgate.

Who We Are

Cornerstone Services offers expertise and corporate support across the four Cornerstone Brands. These shared services include IT, digital commerce, customer care and distribution. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. Cornerstone operates a separate ecommerce site for each brand, distributes 163 million catalogs annually, and has 22 retail and outlet stores.

You must reside in one of the approved counties in Ohio, Indiana, or Kentucky:

  • Indiana counties: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County.
  • Kentucky counties: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County.
  • Ohio counties: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County.


Your Impact

  • Busy day handling a high volume of inbound customer inquiries
  • Offer additional products on each customer interaction
  • Assist customers with questions while personalizing the experience for each caller
  • Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
  • Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
  • Report to an assigned Customer Service Supervisor


What You Bring

  • You can problem solve and de-escalate unique situations while sustaining a high-paced call volume
  • Learn and work in a virtual environment with a set schedule and structured day
  • Communicate with a variety of customer styles, peers, and leaders
  • Navigate multiple systems and screens while assisting customers
  • Can sit for long periods of time
  • Follow Cornerstone Brands computer system requirements
  • Troubleshoot own technical problems (in partnership with IT when needed)
  • Available to work weekends, holidays and additional hours


Compensation

  • Starting rate is $15.00/hour
  • $1.00/ hour additional for any hours worked 6pm-6am
  • $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday


Your Training Schedule

  • 8 Weeks: Monday – Friday
  • 8:00 am – 2:00 pm ET or 3:00 pm – 8:00 pm ET


Your Work Schedule

  • Work a set part time schedule: 20 hours per week
  • Work schedules are not Monday - Friday
  • 5 Day work schedules, working 4 hour set shifts
  • Set schedule will include one weekend day and one weekday off


System Requirements

  • Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. While a full specification list will be provided after your interview, here are a few main items:
  • Self-provided Computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
  • Headset compatible with Cornerstone Brands specifications (Cornerstone Brands reimburses $75 for headset.)
  • High-speed internet connection. Satellite, broadband, wireless or dial-up services are not an option (ADD NO 5GHOME) no Wi-Fi or Starlink
  • Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
  • Webcam and able to appear on camera for meetings and trainings


The Application Process

Our application process is candidate-led. Each notification for the next step will be sent to the email address you provide.

  • Complete Application
  • Complete skills assessment on mobile device or computer
  • Self-schedule interview
  • Complete interview


Remote work is not permitted in NYC at this time.

, , #Workathome

#Remote, #Ohio, #Indiana, #Kentucky

Join us as we enrich life’s everyday moments – including yours. Apply today!

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

Job Tags

Remote job, Holiday work, Full time, Part time, Local area, Work from home, Work visa, Flexible hours, Shift work, Sunday, Saturday, Weekday work, Monday to Friday,

Similar Jobs

Meaden & Moore, Inc.

Forensic Staff Accountant Job at Meaden & Moore, Inc.

Forensic Staff Accountant Department: Forensic Accounting (IAG)Employment Type: Full TimeLocation: San Francisco, CACompensation:...  ...global economy.Key Responsibilities We are currently seeking an entry-level Staff candidate with up to two years of public accounting... 

Get It Recruit - Transportation

Licensed Clinical Social Worker (LCSW) / Tele-therapist - Remote | WFH Job at Get It Recruit - Transportation

Are you a compassionate and skilled Licensed Clinical Social Worker (LCSW) looking for a fulfilling career with flexibility? We...  ...and families across Maryland while enjoying the flexibility of working from home. What You'll Do: Provide a wide range of therapeutic... 

The Reynolds and Reynolds Company

Entry Level Traveling Customer Trainer Job at The Reynolds and Reynolds Company

 ...to the Reynolds and Reynolds system and provide training and customer support throughout the process. In this position, you will travel approximately 80% of the time. You will travel both individually and with a team installing and converting our software for... 

University of Washington

Assistant Professor without tenure (WOT), Department of Pediatrics, The Center for Child Health, Behavior and Development (CCHBD) | University of Washington Job at University of Washington

 ...Department of Pediatrics), in collaboration with the Center for Child Health, Behavior, and Development (CCHBD) at Seattle Children?s...  ...the UW Division of General Pediatrics are dedicated clinicians, educators, and researchers who advance child health (55 faculty), with... 

Fox Rehabilitation

Physical Therapist (New Grad - Mentor Program) (Hiring Immediately) Job at Fox Rehabilitation

 ...join our Emerging Professionals Mentor Program in the Upper West Side of Manhattan, in...  ...through a structured six-month program for entry level Physical Therapy and Occupational...  ...program Applicants must possess basic computer literacy skills Current CPR certification...