Job Description

Company Description

***Relocation assistance provided for the right candidate***

The Pet Doctor is a two-doctor general practice, small animal & some exotics veterinary hospital. We offer a wide range of services to provide the best care for our patients including Preventative Care, Urgent Care & Emergency Services, Digital Radiology, High Speed Dentistry, Ultrasound, Laser Therapy, In-House Laboratory and Dental Imaging.

A courteous and efficient veterinary practice manager is needed to coordinate and manage all office administration procedures. The veterinary practice manager’s responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training of staff members, and all other aspects which keeps the practice operating efficiently. You should also be able to answer pet owners' questions regarding clinic policies, appointment availabilities, and treatment costs.

To be successful as a veterinary practice manager, you should be patient, detail-oriented, and adept at multitasking. Ultimately, an outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills.

Job duties include, but are not limited to:

• Make informal recommendations to the veterinary regional manager concerning personnel matters such as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Recruit, hire, and onboard appropriate staff members that fit within the culture and needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols.
• Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
• Resolve informal employee complaints and maintain effective employee-management communication.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Knowledge of hospital procedures for assembling patient records and recording a variety of veterinary practitioners’ orders.
• Knowledge of commonly used veterinary terminology to accurately enter specific information into patient records.
• Skill in obtaining information from owners to complete records and in giving instructions for scheduling appointments.
• Ensure that pet owners' complaints are promptly addressed and resolved.
• Prepare employee work schedules and manage the office staff.
• Strong leadership, communication, and motivational skills.
• Knowledge of the English language including meaning and spelling of words, rules of composition, and grammar.
• Ability to show unbiased judgment when managing people and make fair recommendations regarding personnel issues.
• Answer telephone calls in a polite and professional manner.
• Establish an inventory control system to assure adequate stocks of supplies are available.
• Manage and implement hospital policies, including DEA/Controlled Substances and OSHA.
• Ensure payroll is completed and submitted accurately and in a timely manner.
• Establish good relationships with vendors to receive the best support.
• Promptly notify the appropriate veterinary staff of emergency cases.
• Interview suitable office staff candidates and provide training as needed.
• Perform other duties as assigned.

Qualifications

Qualifications:

• Experienced or Certified Veterinary Practice Manager with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred.
• Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital.
• Compassionate, calm, team player, multi-tasker, and strong communicator.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.
• Open availability with flexibility to change hours based on hospital’s needs.

Additional Information

***Relocation assistance provided for the right candidate***

Pay range: $60,000-$95,000 annual salary depending on experience.

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e., Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses, etc.)
• *Hiring eligibility may be contingent on a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full-time employment status vs part-time status.

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