Job Description

User Experience (UX) Researcher, Level III 

Springfield, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Kapsuun Group (KG) provides federal agencies and the DoD with a customer-focused partner that has quickly become one of the established industry leaders in software engineering and intelligence operations. Mission success and customer satisfaction are our highest priorities. 

The User Experience (UX) Researcher, Level III supports the customer by applying extensive knowledge of various sciences (e.g., Human Factors, Marketing, or Psychology) and experience applying web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs). The User Experience (UX) Researcher, Level III organizes, directs, and coordinates the planning and execution of research projects, including developing research proposals, designing research efforts to address specific business needs, monitoring projects, and reporting regularly on progress, developing research materials based on scientific best practices, supervising research execution, developing data analysis plans for research efforts, and interpreting and summarizing research results.

Responsibilities

• Conduct UX research (to conduct heuristic evaluations) on websites, software applications, and mobile apps for the customer’s web enterprises to enhance the customer user’s experience. 

• Design user-centered test plans across the design cycle from the concept phase to post-release evaluations. 

• Conduct web research studies (e.g., usability studies, creation of personas, and cognitive walkthroughs) to design user-centered test plans across the design cycle from the concept phase to post-release evaluations. 

• Incorporate quantitative and qualitative UX research methodologies to convey complex technical and business requirements. 

• Conduct UX research through usability testing, interviews, card sorting, and other industry methodologies. Based on that research, provide data-driven reports, in a variety of formats, to diverse audiences. 

• Create and deliver UX educational and informational briefs. 

• Conduct and incorporate UX research techniques, like observations, understandings, analysis, interviews, surveys, questionnaires, card sorts, usability tests, tree tests, and A/B testing to prove or disprove assumptions, find commonalities across our target audience members, and recognize their needs, goals, and mental models in the customer digital space either live or remote. 

• Communicate research findings via written reports and oral presentations. 

• Apply web usability testing methods of web user research studies (e.g., usability studies, creation of user profiles or personas, participatory design, surveys, heuristic evaluations, and cognitive walkthroughs). 

• Other duties as assigned. 

Qualifications

• High school diploma or GED equivalent
  • Bachelor’s degree is preferred
• 3+ years of experience in the following is preferred but not required:
  • Implementing industry standards for user experience methodologies, designing technical resources, and web best practices
  • UX research or related field
  • Statistical analysis, qualitative analysis, and/or quantitative analysis
  • Analytics tools
• Nielsen Norman Group UX certification is preferred
• TS/SCI clearance required, with the ability to pass a CI polygraph

Knowledge, Skills and Abilities:

• Intermediate experience conducting interviews, user requirements analysis, task analysis, conceptual modeling, information architecture, usability testing, and UX research functions.

• Intermediate experience leading participatory and iterative design activities, including observational studies, and customer interviews, and communicating research findings, conceptual ideas, detailed design, and design rationale and goals, both verbally and visually. 

• Demonstrated experience applying product usability moderating and/or test method selection.

• Demonstrated experience integrating consumer research into a business’s product design practice.

• Demonstrated experience with product usability testing tools. 

• Demonstrated experience utilizing methodology concepts for analysis and brief findings to organizations as necessary. 

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News- 

Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - 

Glassdoor - 

LinkedIn - 

Facebook -  

#Kapsuun Group, LLC

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Our wide range of benefit options is designed to support and protect employees and their families. Based on eligibility, benefits include medical, dental, vision, prescription plans, wellness programs, income protection, paid leave, and retirement. Positions covered by the McNamara-O'Hara Service Contract Act, Davis-Bacon Act, or a Collective Bargaining Agreement (CBA) will comply with the statute or CBA requirements.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

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