Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for ensuring that all work performed by the Housekeeping Department in guest rooms and public areas meets expected standards of cleanliness and consistency.

As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Inspect guest rooms and public areas to ensure that employees maintain high quality standards. Follow established procedures on cleaning, safety guidelines, and customer service. *

• Provide training to all housekeeping team members. Monitor staff activity to ensure safe work practices. Address staff performance issues and provide ongoing feedback. *

• Respond to guest requests and complaints in a timely and professional manner. Collaborate with maintenance and front desk teams to address hotel and guest needs. *

• Assist with overseeing the day-to-day housekeeping operation including performing administrative tasks related to housekeeping operations and participating in opening and turndown shift rotation. *

• Assist with logging, tracking, and shipping guest lost and found. *

• Perform other duties as assigned

Qualifications:

• Must be at least 18 years of age or older

• High school diploma or equivalent required.

• Minimum of 1 year experience working in a hotel setting.

Knowledge, Skills, and Abilities:

• Strong leadership and organizational abilities

• Good problem-solving skills and the ability to handle guest issues professionally

• Integrity and a customer-focused mindset

• Professional image representative of company image

• Must be detail oriented

• Excellent communication and interpersonal skills

• Knowledge of cleaning techniques, materials, and equipment

• Ability to train and motivate a diverse team

Job Demands:

• Physical requirements include walking (up to 95% of the shift), standing, bending, stooping, reaching, lifting up to 35 lbs., observing cleanliness of the facility, and communicating verbally.

• Must be willing to work a flex schedule that includes different shift start and end times. Shifts include: 8:00 AM - 4:30 PM; 9:00 AM - 5:30 PM; 10:00 AM - 6:30 PM; and 2:00 - 11:00 PM. Weekends and holidays included. Days off will rotate.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

  Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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