Job Description

Senior Merchant Specialist

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Job Description

The Senior Merchant Specialist (MS) is the primary solutions architect working in partnership with the GTS and LOB sales teams and clients across BB, GCB, and GCBK. The remit could include general support regionally or a specific industry sector focus such as: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries. Industry specialists will have a deep understanding of segment verticals including growth, opportunities, and challenges; know industry specific tools like Yardi, Real Page, Tempus, InstaMed, Oracle, NCR, etc.; and are well versed in points of integrations to specific industry centric peripherals, workflow tools, and ISVs. Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing, and how to match our solutions against the needs of our clients. The Senior MSs primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients. Through the client engagement process, the Senior MS will provide consultative services to highly complex processing configurations that result in architected solutions which afford clients the ability to process payments in the most optimal and efficient way possible. The Senior MS bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.

Responsibilities

• Originates new merchant business either self-sourced or in partnership with the Banker and Treasury Sales Officer
• Deep understanding of a clients commerce ecosystem and the ability to consult on ways to integrate, cover industry standards and trends, and BACs product solutions
• Main point of contact for contract negotiations, RFP, pricing
• Ability to appropriately drive solutions per relationship across the merchant solutions set - transarmour, equipment, IPP, etc.
• Work across a matrixed coverage organization to achieve objectives - working with banker and TSO to uncover opportunities, advise in the best way to target prospects and close new business
• Manage the existing portfolio of merchant clients looking for ways to examine the business, drive more volume, deploy more product and responsibly retain and grow revenue
• Be first point of call for bankers, TSOs, and clients on merchant business, advice, portfolio management
• Provide strategic guidance to help clients stay ahead of merchant trends and be committed to delivering the solutions that make commerce easier

Qualifications

• 2-5 years of Core Acquiring (Credit/Debit) industry experience
• 2-5 years of direct sales experience
• 2-5 years of sales/portfolio management experience, including C-level sales
• Expert knowledge of POS(integrated/standalone) payment interfaces
• Strong analytical and organizational skills
• Ability to cultivate and strengthen client relationships with senior business and IT staff members
• Ability to technically consult with C-level executives within client environment
• Demonstrated experience working with 3rd party VARs / Integrators and payment gateways
• Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions

Desired Qualifications

• 2-5 years experience in the Dealer Finance Vertical
• Expert Knowledge with Dealer Management Systems (DMS)
• Experience working with National/Enterprised Sized clients

Skills

• Account Management
• Business Development
• Client Solutions Advisory
• Portfolio Management
• Relationship Building
• Client Management
• Portfolio Analysis
• Prospecting
• Referral Identification
• Referral Management
• Business Acumen
• Consulting
• Customer and Client Focus
• Fiscal Responsibility
• Pipeline Management

Minimum Education Requirement

High School Diploma / GED / Secondary School or equivalent

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

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