Job Description

Overview

Distinguished as No. 1 Worlds Best Workplace by Great Place to Work and Fortune Magazine

What makes DHL great? Our People! We know each employees individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Grow YOUR career with DHL today

The Senior Manager of Customs Customer Support for DHL Express Americas leads the DHL Express Americas customs support function to ensure regulatory compliance, strengthen customer satisfaction, and position DHL's customs services as a market differentiator. This role partners with Operations, Commerical IT, and regulatory stakeholders to assess regulatory changes, develop compliant solutions, and deliver value to customers across the region.

Responsibilities

• Act as a primary point of contact for COG, Sales, and internal teams regarding customs-related customer inquiries and opportunities.

• Design and deliver regional customer solutions and tools that meet compliance requirements while enhancing DHL's service value.

• Promote and monitor customer data quality to support compliant and efficient customs operations.

• Regulatory Compliance & Trade Knowledge: Interpret and communicate regulatory requirements and changes to internal stakeholders and customers.

• Collaborate with regulatory, compliance, and legal teams to access laws and regulations, ensuring DHL's practices remain compliant and competitive.

• Provide subject matter expertise in audits, disputes, and determinations to mitigate risk and protect DHL's interest.

• Cross-Functional & Regional Collaborations : Coordinate with global and regional counterparts to align on customs customer support strategies and best practices.

• Partner with Operations, IT, and Commercial teams to embed customs requirements into broader business solutions.

• Support communication campaigns to inform customers and internal stakeholders of regulatory developments.

• Leadership & Capability Development: Provide leadership through training, SOP development, and guidance on customs requirements and DHL's capabilities.

• Represent DHL in industry and regulatory forums, strengthening DHL's position as a trusted leader in customs solutions.

• Build influence and alignment across diverse stakeholders, ensuring consistent and compliant execution.

Qualifications

Education & Experience

• Bachelors degree in Customs/Trade Law, International Business, Supply Chain, or related field required; advanced degree or active Customs Brokers license preferred.
• Minimum 8+ years of experience in customs technical areas, trade legislation, or customs compliance within a multinational environment.
• 510 years of experience in logistics, express, or related transportation industries.
• Extensive experience with customs audits, disputes, and determinations, including defending or supporting regulatory reviews.

• Demonstrated experience in stakeholder engagement with regulatory bodies, trade associations, and senior-level industry forums.

Technical Skills

• Strong knowledge of customs laws, trade regulations, and compliance frameworks across the Americas.
• Proven ability to interpret and apply evolving regulatory requirements into operational and customer solutions.
• Experience designing and implementing customs compliance programs, SOPs, and training.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) for analysis, reporting, and presentation.

• Working knowledge of customs clearance systems, trade compliance platforms, and data quality processes preferred.

Core Competencies

• Strategic thinker with the ability to analyze complex regulatory landscapes and translate into actionable solutions.
• Strong influencing, negotiation, and consensus-building skills across diverse stakeholders.
• Effective communicator with excellent written, verbal, and presentation abilities in English and Spanish.
• High integrity, cultural adaptability, and resilience in navigating sensitive or high-stakes situations.
• Proven leadership ability to guide cross-functional teams, drive compliance initiatives, and support business growth.
• Self-starter, motivated to deliver results, with the agility to manage multiple priorities in a fast-paced, evolving environment.

Preferred Qualifications:

• Advanced degree in International Trade, Law, or Supply Chain Management.
• Active Customs Brokers license or equivalent regional certification.
• Experience with global customs frameworks and multi-country compliance leadership.
• Proficiency in a third language (e.g., Portuguese or French) for broader regional communication.

Other information

• Plantation or Miami FL, Cincinnati OH, Costa Rica.

Limited domestic and international travel may be required. The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

EEO: DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

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