Job Description

Reports to: Team Lead, Merchant Payroll

Position Overview

As a Merchant Payroll Specialist, you will play a critical role in ensuring the accurate and timely processing of payroll for our valued clients. This client-facing position requires a detail-oriented professional who excels in data entry, communication, and customer service. You will be responsible for collecting and verifying timesheet data, entering payroll information into online systems, calculating wages and deductions, and ensuring compliance with wage garnishments and tax requirements. In addition to managing the day-to-day payroll processing tasks, youll serve as a trusted resource for client inquiries and support requests. Youll also assist with onboarding new accounts, preparing quarterly and year-end tax reports, and handling general administrative duties. The ideal candidate will be a proactive team player who brings strong organizational skills, thrives in a fast-paced environment, and is committed to delivering exceptional service.

Duties and Responsibilities

• Daily communication with clients collecting time sheet data and payroll information
• Data Entry- insert payroll data collected by imputing text based and numerical information from source documents into online portals
• Calculating wages, benefits, tax deductions, commissions, etc.
• Processing wage garnishments
• Compile, and verify accuracy and sort information in order to properly process payroll for clients
• Review data for inaccuracies and make corrections and verify output
• Respond to queries for information and access relevant data for clients to provide further information as requested
• General office duties including answering and transferring phone calls, scanning documents, sending emails
• Complete documentation regarding the client payroll account into the ECS ASAP system
• Providing timely Quarterly and Year-End tax reports
• Excellent customer service skills
• Assists with onboarding accounts
• Filing, scanning attaching
• Other projects and assignments as directed by management/executive team

Qualifications

• High school diploma required; college degree preferred
• Minimum of 1 year experience payment processing experience on ADP or similar systems required
• Data entry skills required
• Excellent communication and customer service skills
• Ability to multi-task
• Team player who is looking for continued growth within an organization
• Proactive mindset

Travel Component

• N/A

Working Conditions

• Extensive desk-based work involving prolonged periods using a computer and sitting for extended periods
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations

Job Classification

• Non-Exempt

Payroc is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals qualifications without regard to race, color, religion, national or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources Department at HR@payroc.com

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