The Assistant Spa Manager supports the daily operations and development of our luxury Spa, ensuring an exceptional guest and employee experience in alignment with Four Seasons standards. This role assists in managing the team, overseeing service areas, maintaining high standards of cleanliness and compliance, and driving the financial success and innovation of the Spa.
Support and oversee all Spa and Salon areas, including reception, locker rooms, treatment rooms, fitness center, and retail areas
Assist in hiring, training, scheduling, and evaluating Spa team members to ensure performance excellence and team morale
Ensure all operational standards are maintained, including cleanliness, equipment maintenance, and compliance with sanitation protocols
Monitor inventory, purchasing, and retail operations including quarterly inventory and creating purchase orders
Manage payroll and labor budgets, and support the Spa Director in forecasting and cost control
Handle guest feedback and resolve service challenges to ensure guest satisfaction
Maintain accurate departmental records and utilize key systems such as Book4Time, Opera, Birchstreet, and OnTrack
Participate in planning and executing promotions, group bookings, and on-site spa tours
Ensure safety, training, and compliance with all Four Seasons and Spa protocols
Collaborate with other departments to align operations and deliver seamless guest experiences
At least 3 years of Spa or hospitality leadership experience, preferably in a luxury hotel or resort
Proven ability to lead, coach, and motivate a diverse team
Extensive knowledge of spa operations, treatments, retail, and service trends
Strong organizational and time management skills in a high-paced environment
Familiarity with spa booking systems (Book4Time preferred), and tools such as Opera, Birchstreet, and Microsoft Office Suite
Excellent written and verbal communication skills
Ability to work collaboratively across departments and deliver a warm, professional guest experience
Ability to lift, carry, and move up to 25 lbs.
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Full-Time
This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays
US work authorization is required.
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