NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Senior Service Desk Associate with German (Hybrid) to join our team in Cluj Napoca, Cluj (RO-CJ), Romania (RO)
Role Overview
The Service Desk Agent advises and assists users in German over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, researches, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on interpreting Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, applies fixes and investigates root causes using internal instructions
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner
Key Skills
- Ideally University education, preferably a technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
- Experience in providing remote IT support is an advantage
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Good Command of the German Language
- Fluency in English is a plus
- Availability to work in shifts
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
- You will enjoy a comprehensive, locally competitive benefits package
- Working for a top 5 company in the industry worldwide
- Company culture focused on the employee wellbeing
- The opportunity to grow a career in Monitoring/Infrastructure
- Learning & Development platforms
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
#LI-EMEA
...nationwide. We're committed to uncovering your ideal fit, supported by GHR's dedication to competitive compensation, transparent communication, and a devoted team that genuinely cares about your career journey. You can trust us to stand by your side as your...
...Job Description Are you an experienced Credentialing Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Credentialing Specialist to work at their office in Morristown, NJ. Primary...
...Proficiency in Microsoft Office and other office productivity tools, with an interest in acquiring skills in new software.**WHY ANHEUSER-BUSCH:**At Anheuser-Busch, our purpose is to create a future with more cheers. For more than 165 years, we have delivered a legacy of...
...Counselor will be in charge with assisting patients through medically assisting treatments and offering techniques for handling opioid... ...benefits: ~401K match ~ Medical, Dental, Vision Insurance ~ Accident Injury, Hospital Indemnity and Critical Illness Plans...
...Patient Care Technician DaVita is hiring a patient care technician (PCT) to support patients with end-stage renal disease in an outpatient dialysis clinic. As a PCT, you'll provide direct, hands-on care under RN supervision, helping patients through life-sustaining...