Job Title: Release Manager and ITSM Specialist Location: Plano, TX - Onsite Duration/Term: 12 months - Contract Job Description: Responsible for ensuring the smooth and efficient deployment of software releases. Coordinate & collaborate closely with cross-functional teams, including Development, DevOps, and QA, to ensure high-quality software releases while minimizing risks and downtimes. Duties include: Collaborate with development teams & product owners to plan and schedule software releases, considering project timelines and business requirements. Oversee the release calendar (Forward Schedule of Change) and coordinate with stakeholders to ensure smooth deployments with minimal disruptions. Establish release processes and best practices to maintain a consistent and efficient deployment pipeline. Oversee configuration management processes, ensuring that all components, environments, and dependencies are well-documented, and version controlled. Facilitate change management procedures, validating proposed changes, and evaluating potential impacts before deployment. Continuously improve automation scripts and workflows to optimize release efficiency. Conduct post-release reviews and root cause analysis (5 whys) to identify opportunities for improvement and implement preventive measures. Design and implement strategy to leverage Canary Regions improving rollouts of software releases, minimizing potential impact on production environments. Ideal Qualifications: 3+yrs release management, deployment automation, and change management in a cloud-based environment. Familiarity with Canary Region deployment strategies and related tools to manage gradual rollouts effectively. Strong experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, CircleCI) and version control systems (e.g., Git). Solid understanding of cloud platforms (e.g., AWS, Azure, GCP) and mobile application deployment processes (iOS/Android). Work to ensure our ITSM practices around key areas such as Incident, Problem, Change, and Release Management are consistently being followed and processes run smoothly and effectively. Proficiency in scripting and automation (e.g., Bash, Python) to streamline deployment workflows. Knowledge of configuration management tools (e.g., Ansible, Chef, Puppet) and infrastructure-as-code (IaC) principles. ITIL Certification (version 4). Strong understanding of ITIL best practices. JIRA Service Management and ServiceNow Required Key Skills: Release Management, Incident Management, Problem Management, ITSM, ITIL, JIRA VDart
...for your work every day, financial flexibility and peace of mind. Desire to make a positive difference in people's lives. No experience needed. We provide thorough training. Must be 18 years of age. Valid U.S. driver's license required, where applicable....
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