Job Description: Pay Range: $28hr - $33hr Responsibilities and Duties: ct as primary administrator for Jira, managing provisioning, permissions, workflows, custom fields, and SSO. Provide Tier 2/3 support for SharePoint Online and OneDrive for Business. utomate routine tasks using PowerShell, APIs, or scripting tools. Ensure application stability, security, and policy compliance. Collaborate with cross-functional teams on application rollouts, updates, and changes. Maintain detailed documentation of configurations and best practices. IT Operations and Support: Manage incidents, service requests, and change queues using ServiceNow or similar ITSM platforms. Support end-user issues and ensure resolution meets SLA targets. Oversee local IT assets in coordination with global teams. ssist in onboarding/offboarding, including device setup and access provisioning. Perform system health checks, maintenance, and patch coordination. pply ITIL best practices for ticket handling and change management. Identify and implement automation and process improvements. Requirement/Must Have: 5+ years of experience in enterprise application support and/or IT operations. Hands-on experience administering Jira Software / Jira Service Management. Proficiency with SharePoint Online and OneDrive for Business. Familiarity with PowerShell, APIs, and JSON/XML configurations. Strong understanding of ITIL processes (incident, change, asset management). Experience with ITSM platforms like ServiceNow. Strong communication and documentation skills. bility to work independently in a fast-paced environment. Preferred Qualifications: tlassian Certified Jira Administrator. ITIL v3/v4 Foundation Certification. Microsoft 365 certification (optional but beneficial). Cynet Systems
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