A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment.
Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical).
Provide first-level support for common issues including:
Password resets and account lockouts
EMR/EHR and healthcare application access issues
VPN, email, and basic connectivity problems
Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles.
Properly document all incidents, actions taken, and resolutions in the ticketing system.
Escalate complex issues to higher-level support or application teams as needed.
Deliver outstanding customer service to users of all technical skill levels and backgrounds.
Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies.
Support increased call volumes during peak periods and special projects.
High school diploma or GED required; associate degree in IT or related field preferred.
MediClear Certification (or equivalent HIPAA certificate) required.
1+ year of IT help desk, service desk, or technical support experience preferred.
Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.).
Strong verbal and written communication skills with a clear, customer-first mindset.
...loads/unloads, sorts and transfers passenger baggage, airmail, freight and company material in and out of aircraft bins, belt loader... ...other related duties as assigned within the appropriate skill and experience capabilities expected for this position. Basic...
Weekend Shifts/$17.25-$18.25 per hour/ Cincinnati, OH and surrounding areas! At ViaQuest Residential Services our DSPs provide support to individuals with developmental disabilities in their homes. Training for this position is provided in its entirety so no experience...
...Join to apply for the SAP Business Analyst role at Viskase Companies, Inc. Viskase Companies, Inc. provided pay range This range is provided by Viskase Companies, Inc. Your actual pay will be based on your skills and experience talk with your recruiter to learn...
...Job Description This is a paid freelance, remote position. CBR is the #1 entertainment website and publishes up-to-the-minute news on blockbuster movies, TV shows, video games, comic books, music and other forms of entertainment. As a worldwide leader, CBR...
...Patient Services Worker - Avon Patient - Cleveland Clinic Patient Services Workers are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-term care settings. Acts as...