Job Description

Job Description

Job Description

Doll Services, Fenton / ST. Louis, MO.

Established since 1948, we are a second-generation, WBE/WOSB certified Commercial HVAC mechanical contractor committed to providing top-tier care and maintenance for commercial facilities.

Specializing in comprehensive mechanical solutions, we leverage cutting-edge technology and continuous process improvements to ensure the highest standards in facilities management. Our expertise includes maintenance, serviced, design, and installation of custom HVAC systems, serving the St. Louis Greater Metro area.

We are looking a Service manager with commercial HVAC field experience to lead and support our technicians and be an integral part of our management team!

Join our dedicated team and be part of a company that values innovation and excellence in everything we do.

Position: HVAC Service Manager

Pay: $85,000 to $95,000 salary + incentive bonus

Work Hours: Monday through Friday, 7:00am - 4:00pm

What we have to offer / Benefits:

• Medical Insurance: 70% company-paid coverage for employees and their dependents
• Dental Insurance: 70% company-paid coverage for employees and their dependents
• Vision Insurance: Employee-paid coverage options
• Life Insurance: $50,000 Life insurance policy
• 401K Plan: 3% company match to support your retirement goals
• Paid Vacation: Start with 2 weeks (80 hours/10 days) of paid vacation, increasing with tenure
• Paid Holidays: Enjoy 7 paid holidays annually
• Professional Development: Company-paid training for certifications, licensing, and leadership training
• Monthly Vehicle Allowance: Paid mileage + fuel card
• Company-Provided Technology: A company phone and laptop for business use

Essential Job Function:

• Provide strategic leadership to the service department and an active of management team
• Responsible for the profitability of the service department
• Manage maintenance agreements and service pricing
• Optimize company gross profit
• Maintaining positive relationships with customers.
• Excels with communication with technicians and customers
• Daily scheduling and dispatching technicians
• Organizing all service calls on the board
• Quote / estimate repairs and create parts list
• Scheduling repairs and ordering equipment needed for jobs
• Scheduling and organize maintenance
• Notifying customers of maintenance and repairs
• Effectively price and recommend maintenance programs
• Managing gross profit goals for Service department and customer maintenance agreements
• Using Excel daily
• Supporting tech with any issues with service and customers

Qualifications / Skills:

• 5 + years of Commercial HVAC experience
• St. Louis County Journeyman's License desired
• Management experience
• Repair and estimating experience
• Understand systems for both project and maintenance agreements
• Computer skills
• Thrive in a busy team-oriented office
• Strong organizational skills
• Excellent communication skills
• High school diploma or equivalent
• HVAC AA Degree desired
• Valid driver's license and insurable driving record

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