Job Description

Job Description

Job Description

HVAC Service Manager

Location: Sanford, FL
Pay Rate: $70k to $105k base + bonus opportunity

About American Plumbing Heating and Air

Since 1986 American Air & Heat has been a value driven business. Focused on the mission of providing each client with prompt, professional and trustworthy information. Allowing each client to make the best decisions for their home, family and comfort, ensuring their 100% satisfaction.

Using the Golden Rule as our compass; every action we take will be focused on our customers satisfaction. Our goal is to provide each customer with the highest level of Workmanship, Integrity and Trustworthy Solutions for their home. We cannot succeed in our mission without our customers and their trust in us.

Why Join Our Team?

• Weekly Paycheck
• Thriving customer base with consistent work all year
• Strong company culture- Annual employee appreciation party, rewards and recognition
• 401(k) Match & Health Benefits (Medical, Dental, Vision)
• Short & Long-Term Disability + Life Insurance
• Paid Time Off (PTO)
• Employee Assistance Program

What You’ll Do:

• Lead & Coach: Mentor and develop service technicians with tailored training and ongoing support
• Drive Results: Track and manage KPIs including revenue, customer satisfaction, and service efficiency
• Operational Oversight: Work closely with dispatch to optimize technician routes, coverage, and productivity
• Recruit & Retain Talent: Hire and develop top-performing technicians and foster a positive team culture
• Customer Resolution: Handle escalations professionally to ensure customer satisfaction
• Field Engagement: Conduct routine job site visits to support field staff, deliver coaching, and ensure quality
• Collaborate Cross-Functionally: Work with branch and leadership teams to execute strategic initiatives
• Leverage Technology: Support technician adoption of tools like ServiceTitan to streamline operations
• Other duties as assigned

What We Are Looking For:

• 3+ years of experience in a management or sales role in the home service industry (HVAC preferred)
• High school diploma required; college degree preferred
• Proficiency in Microsoft Office and comfort with service software (Service Titan experience a plus)
• Leadership Skills: Proven ability to lead, motivate, and build a high-performing service team
• Strong communication and problem-solving abilities with a customer-first approach
• Technical & Business Acumen: Understanding of HVAC systems and ability to support a technical team
• Analytical mindset with a focus on operational efficiency and team performance

Pre-Employment Requirements

All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report. These are conducted in compliance with applicable laws and regulations.

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE

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