Job Description
The Director of Human Resources is responsible for staffing qualified personnel; ensuring employment statute compliance; overseeing all aspects of wage, benefit, worker’s compensation unemployment, training program direction, implementation and administration; and employee relations coaching, counseling and discipline.
Responsibilities
- Direct and supervise Human Resources.
- Prepare and maintain Human Resources budget.
- Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
- Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
- Communicate new policies, information, and directives to all employees.
- Instruct staff in interpretation of HR policies and procedures.
- Ensure staffs compliance with HR policies and procedures.
- Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
- Recruit, interview and recommend all exempt personnel.
- Maintain employee benefits programs.
- Set up, approve, and maintain all wage and salary programs, including performance evaluations.
- Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
- Maintain open door policy.
- Monitor and analyze turnover statistics.
- Conduct training classes.
- Update and submit required reports in a timely manner.
- Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.
- Ensure compliance with all HR related Loss Prevention SOP’s.
- Establish and maintain safety incentive program.
- Become a certified trainer in all current HR training modules.
- Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
- Maintain Heroes of Hospitality (Employee of Month/Year) program.
- Practice positive employee relations, including coaching, counseling & discipline.
- Develop and maintain “no cost” benefit programs.
- Monitor Service Standards by Position training program.
- Participate in and monitor orientation programs.
- Develop managers for future advancement.
- Ensure managers are using coaching, counseling and discipline to address issues/concerns.
- Ensure Associate Opinion Survey is completed by all employees.
- Condense and expedite paperwork, develop internal communications, improve record keeping.
- Develop and maintain suggestion box program.
- Plan and edit employee newsletter.
- Manage all personnel files.
- Manage resume and application files.
- Develop and monitor recruitment resources.
Qualifications
- At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
- Previous supervisory responsibility required.
- College course work in related field helpful
- Familiarity with and knowledge of employment laws required.
- Long hours sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
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