Hotel Operations Manager Job at Best Western Plus Dillsboro NC, Sylva, NC

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  • Best Western Plus Dillsboro NC
  • Sylva, NC

Job Description

Job Description

Job Description

Key Responsibilities:

  • Supervise and coordinate day-to-day hotel operations across all departments

  • Ensure high levels of guest satisfaction through excellent service delivery and swift issue resolution

  • Monitor and manage budgets, cost controls, and financial performance

  • Implement and enforce hotel policies, procedures, and brand standards

  • Lead, train, and motivate department heads and staff to ensure operational excellence

  • Conduct regular inspections of guest rooms, public areas, and back-of-house for cleanliness and maintenance standards

  • Manage staffing levels and scheduling to meet operational needs

  • Oversee vendor contracts and supplier relationships

  • Ensure compliance with health, safety, and licensing regulations

  • Analyze guest feedback and operational data to identify opportunities for improvement

The Hotel Operations Manager is responsible for the smooth and efficient daily operations of the hotel, ensuring a positive guest experience and maintaining high standards of service, cleanliness, and safety. This role involves managing staff, overseeing various departments (e.g., front desk, housekeeping, food & beverage), and ensuring compliance with hotel policies and procedures. 

 

Job Type: Full-time and Park-time

Starting Salary at $40,000 TO $50,000

Job Tags

Full time,

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