Job Description

Job Description

Job Description

The Hotel General Manager is responsible for the overall operation and performance of the hotel. This role requires a strategic leader who will drive profitability, enhance guest satisfaction, and foster a positive work environment for all staff. The General Manager will ensure that the hotel operates efficiently and adheres to all brand standards and regulations. If you have a passion for hospitality, strong leadership skills, and a proven track record in management, we want to hear from you!

Key Responsibilities:

• Leadership and Management:

• Lead, motivate, and develop hotel staff to deliver exceptional guest experiences.

• Conduct regular staff meetings and training sessions to ensure team alignment and skill development.

• Foster a positive and inclusive work culture.

• Operations Management:

• Oversee daily hotel operations, ensuring adherence to policies and procedures.

• Monitor and improve guest service standards, ensuring high levels of satisfaction.

• Implement effective strategies for cost control and operational efficiency.

• Financial Management:

• Develop and manage the annual budget, including revenue forecasts and expense control.

• Analyze financial reports to identify trends and areas for improvement.

• Optimize revenue through pricing strategies, upselling, and promotional initiatives.

• Guest Experience:

• Ensure the hotel maintains high standards of cleanliness, maintenance, and overall guest experience.

• Address guest complaints and feedback promptly and professionally.

• Implement programs to enhance guest loyalty and satisfaction.

• Sales and Marketing:

• Collaborate with the sales and marketing team to develop effective promotional strategies.

• Build and maintain relationships with key clients, travel agencies, and local businesses.

• Monitor market trends and competitor activities to identify opportunities for growth.

• Compliance and Safety:

• Conduct regular inspections of the property to maintain safety and quality standards.

• Implement emergency procedures and ensure staff are trained in safety protocols.

Qualifications:

• Proven experience as a General Manager or in a similar leadership role within the hospitality industry.

• Strong financial acumen with experience in budgeting and forecasting.

• Excellent communication and interpersonal skills.

• Ability to work flexible hours, including weekends and holidays, as needed.

• Proficiency in hotel management software and Microsoft Office.

Skills and Competencies:

• Strong leadership and team-building abilities.

• Exceptional problem-solving and decision-making skills.

• Customer-focused with a passion for service excellence.

• Effective organizational and multitasking abilities.

When you join our team, you will be welcomed by some of these great benefits!

• Health, Dental, Vision Insurance

• 401K (eligible after 1 year)

• Employer Paid Life Insurance

• Group Life Insurance & Accidental Death and Dismemberment (AD&D)

• Accident Insurance

• Critical Illness Insurance

• Paid-Time Off

• Paid Holidays

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