Job Description
Job Summary:
The Front Desk Night Audit position at our Charleston WV Hotel is a full-time position in the hospitality/restaurant industry. This position is responsible for ensuring the smooth operation of the hotel during the night shift, including handling guest arrivals/departures, managing reservations, and maintaining financial records. The ideal candidate will have excellent communication and organizational skills, as well as a strong attention to detail. This is a great opportunity for someone looking to gain experience in the hotel industry while working in a fast-paced and dynamic environment.
- Greet and check-in guests during the night shift, ensuring a warm and welcoming experience
- Handle guest inquiries and complaints, providing excellent customer service at all times
- Manage and process reservations, cancellations, and modifications
- Balance and update financial records, including posting room charges and verifying room rates
- Complete and submit daily reports and paperwork to management
- Complete nightly audit procedures and report any discrepancies to management
- Ensure the safety and security of the hotel and its guests by monitoring security cameras and conducting routine security checks
- Assist with various front desk duties as needed, including answering phones and making reservations
- Adhere to all hotel policies and procedures to maintain a high level of quality and service
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