Job Description

Job Description

Job Description

We are seeking a Drug Testing Technician/Office Coordinator to become an integral part of our team! This position has a dual role in performing a variety of administrative functions as well as serving the clinical testing needs of our clients. We are offering full and part-time positions with the opportunity to grow with our dynamic and expanding franchise team. No medical experience necessary, we provide all certifications necessary during your orientation and training.

Responsibilities:

• Greet clients and answer phones in a friendly and helpful manner.
• Handle customer inquiries, schedule appointments and maintain a daily log of all i coming calls.
• Perform certified urine, breath alcohol, hair follicle, nail and saliva collections for testing, prepare outgoing specimens for shipment.
• Maintain a high level of accuracy and confidentiality.
• Take inventory and order specimen and shipping supplies.
• Process and maintain business files, customer payments and Quick Book data entry.
• Follow up on customer leads using email, phone and e-commerce platforms.
• Maintain a clean fresh appearance of the entire office, reception, and testing areas.

Qualifications:

• Positive and enthusiastic personality with a zeal for learning our business.
• Treat clients with a high level of customer service.
• Able to multitask, be well organized, and focus attention to details.
• Self-motivated, independent, and reliable.
• Excellent written and verbal communication skills
• Proficient in word processing and spreadsheet software.

Preferred but not Necessary

• Hospitality/ Restaurant experience 
• Prior sales experience 
• Bi-lingual Spanish
• Quickbooks experience 
• Social media marketing experience 

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