Dispatcher Job at The Blue Collar Recruiter, Carrollton, TX

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  • The Blue Collar Recruiter
  • Carrollton, TX

Job Description

Job Description

Job Description

Join Our Team as an HVAC Dispatcher/Customer Service Representative

Salary: Up to $22 per hour PLUS+ BONUSES!

About Us: We believe in nurturing a workplace where every team member thrives. We're dedicated to providing exceptional service to our customers and maintaining a healthy work/life balance for our employees. Join us and become a valued member of our service family!

Responsibilities:

  • Manage incoming customer calls with professionalism and efficiency
  • Develop strong relationships with customers through open and interactive communication
  • Provide accurate and complete information to customers
  • Achieve personal and team sales targets and call handling quotas
  • Resolve customer concerns and issues promptly and professionally
  • Maintain detailed records of customer interactions and transactions
  • Follow communication procedures, guidelines, and policies
  • Demonstrate empathy and go the extra mile to engage customers

Qualifications:

  • Customer-focused with the ability to adapt to different personality types
  • Excellent verbal and written communication skills
  • Strong conflict management skills
  • Detail-oriented and highly organized with the ability to multitask
  • Experience with Service Titan CRM or similar CRM systems preferred
  • Knowledge of HVAC industry preferred
  • Proficiency in G-Suite and common office applications
  • Dispatch experience is required
  • Minimum 2+ years of Customer Service Representative (CSR) experience
  • High school diploma or equivalent required

Job Tags

Hourly pay,

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