Job Description
Role- Dispatcher/ Shipping Coordinator
Location- Arlington, TX 76018 (Onsite)
2+ Months (Possibly Extension)
Mon - Fri (8:00 AM - 5:00 PM) Job Description: Main Duties: Dispatch responsibilities and tasks including but not limited to: routing, reconciling of routes, scanning and printing documents, closing routes, and ongoing communication within the team, drivers, and customers via email, phone, and teams.
Typically Requires: High school diploma or equivalent education
Basic PC and 10 key skills required
Minimum of 1 year customer service experience
Must have adequate reading, math skills, and ability to write legibly
Strong communication skills
Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
Work assignments are diversified
Interpret, comprehend and apply complex material, data and instruction prepare, provide and convey diversified information
Minimal physical effort required
Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs
(e.g., papers, books, files and small parts, etc.)
Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).
Responsibilities: Coordinates the product movement from the CC to customers along with the return of used equipment
Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository
Supports various business channels
Provides backup support for Sr
Dispatcher when applicable
Update delivery system 40%
Oracle updates and e-mail notifications 10%
Create routes and trip sheets 15%
Internal/External Customer Service 35%
Prints out bills of lading
Updates delivery system with shipping data
May pre-call customers
Emails delivery notifications to Order Processing
Runs and closes out open order reports
Makes request for certificate of insurance
Creates routes and trip sheets for the Delivery Drivers
Successfully navigates through Oracle and updates Oracle CC/DFF notes
Ship confirms orders in Oracle on the day of delivery
Emails the marketplaces with the following day s delivery schedule
Responsible for truck ETA s
Places service calls as required
Provides time frame authorizations
Limited scope of authority when dealing with 3rd party carriers to set up end of miles stops
Identifies customer's needs and determines appropriate action; refers calls to appropriate party
Performs other duties as assigned.
Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status. Metasys Technologies, Inc.
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