Job Description

Job Description

Job Description

Position Open: August 22, 2025

Position Close: September 13, 2025

Metropolitan Development and Housing Agency (MDHA)

Nashville, TN

MDHA serves Nashville and Davidson County. Its mission is to create affordable housing options, support neighborhoods, strengthen communities, and help build a better Nashville.

MDHA employs over 300 staff members, has a budget of $185 million, and houses approximately 30,000 people, primarily through nearly 8,000 Section 8 Vouchers and over 6,800 apartments, which are mainly Project-Based Rental Assistance (PBRA) units, at 39 properties. MDHA is a housing authority, a community development agency, and a redevelopment agency.

Position Summary

The Director of Property Management serves as the strategic leader overseeing property operations, financial management, compliance, and staff development across a multi-family community portfolio spread across Davidson County and a mixed-use portfolio. This leadership role ensures properties are managed to maximize asset value, resident satisfaction, and regulatory compliance while achieving organizational goals and benchmarks.

Knowledge, Skills, and Abilities Required

1. Interpersonal Skills

Interact professionally while maintaining effective working relationships with MDHA Leadership, coworkers, company representatives, and government officials; develop and maintain effective working relationships with residents and members of the public. Ability to work effectively under stress, close deadlines, and competing demands

1. Regulatory Expertise

The ideal candidate must possess a thorough understanding of relevant laws and regulations, including corporate, commercial, compliance, real estate, environmental, Tennessee-specific law, employment, and HUD regulations, as well as sector-specific laws.

1. Resilience

Willingness, mental and physical ability to perform the duties involved in this classification. The ability to perform work with or without accommodation requires the ability to sit, stand, and walk; dexterity of the hands; clarity of vision, speech, and hearing; and power of observation, as well as other physical duties as required.

1. Software Management

Skilled in Microsoft Word, Excel, PowerPoint, and other Microsoft software. Preference for Yardi experience.

Duties and Responsibilities

Leadership & Supervision

1. Directly supervises two Assistant Directors who manage the operations and maintenance across multiple locations. In conjunction with Assistant Directors, recruits, trains, evaluates, and develops department staff.
2. Provides coaching, accountability, and leadership development for site teams.
3. Fosters a positive, inclusive, high-performance workplace culture.

Strategic Planning

1. Participates in organizational planning and execution of long- and short-range departmental goals.
2. Implements value-add strategies and monitors market trends to position properties competitively.
3. Identifies opportunities for asset enhancement, capital renovation, and resident service improvements.
4. Represents the department at public meetings and before the Board of Commissioners

Operational Oversight

1. Oversight of daily operations: maintenance, capital improvements, leasing, collections, and eviction processes.
2. In collaboration with the Procurement and Contracts team, oversight of procurement activities for the department
3. Ensures efficient lease administration, timely vacancy anticipation, and strategic marketing for lease renewals.
4. Utilizes technology to improve and streamline department operations.
5. Conducts regular site visits and inspections to monitor property condition and team performance.

Financial Management

1. Develops, monitors, and reviews annual operating budgets in collaboration with property managers.
2. Analyzes monthly performance against projections; adjusts strategies to meet annual goals.
3. Prepares and submits regular financial and operational performance reports.

Compliance & Reporting

1. Ensures compliance with company policies, procedures, and industry regulations, including fair housing and local statutes.
2. Maintains accurate records, reports on operational effectiveness, trends, and variances to ownership and senior management.

Resident Relations

1. Responds to escalated resident concerns and ensures high levels of resident retention and satisfaction.

Education, Experience & Other Requirements

Bachelor's degree in business, real estate, public administration, or a related field (advanced degree preferred). Minimum 8 -10 years of progressive property management and asset oversight experience, including multi-site/multi-family operations. CPM, ARM, or relevant real estate license preferred.

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