East West Bank is seeking a Digital Banking Operations Analyst I or II (DB Ops Analyst). The DB Ops Analyst will report directly to the Digital Banking Operations Manager. This role will support all functions within Digital Banking Operations (DB Ops) including DB Branch Support Hotline assistance via phone and managing internal/external customer requests as received. A degree of knowledge regarding mobile app/web development process is required to navigate UAT testing and accurate reporting of production issues to IT. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required. Seeking a self-motivated individual with the ability to adapt to changing priorities. Must be analytical and focused with the ability to analyze documents and reports. A degree of creativity and lateral thinking is expected.
The base pay range for this position is USD $24.00/Hr. - USD $28.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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