Customer Success Manager Job at Prive Technologies Inc., San Francisco, CA

M1MvZGFIQ1kzL0hIVWZZMnNMbkJxOFIxaGc9PQ==
  • Prive Technologies Inc.
  • San Francisco, CA

Job Description

The Customer Success Manager role at Prive is an opportunity to be one of the early customer-facing roles at a super fast growing startup. You will interface directly with our customers to make sure they are making the most out of the Prive platform, helping them strategically grow their subscriptions business. Being customer-first is a core principle at Prive, thus as a CSM you will meaningfully contribute to shaping how we build relationships with our customers. This role is a unique opportunity to report directly with our leadership team. As a Customer Success Manager, success will require deep empathy, strong communication skills, organization, and an owner’s mindset. You will lay a pivotal role in driving engagement and retention, championing our customers, and communicating the power of Prive. Not only will you help our customers succeed, but you will also have a front row seat to what it takes to run and scale an early stage startup. We are strong believers in reinventing the status quo and are on a mission to change how we buy and sell online. We are looking for teammates that share that passion. What you will do: Educate accounts on the value and power of Prive Drive engagement, retention, and growth of our customers Document customer needs and communicate with product and engineering teams Keep customers updated on new features and help them make the most out of the platform Proactively check in with customers and anticipate their challenges Inbound support resolution Built long-term relationships with customers Who we are looking for: Relationship-builder- As a customer-facing representative of Prive, being able to listen to our customers and help them beyond their surface level needs is critical. In doing so, we want to build long-term relationships with each and everyone of our customers. We want people who love to connect with others. Strong writing skills - We need team members who can clearly articulate problems and solutions in their writing, solving customer problems in easy-to-understand language. Technical chops - You will be helping our customers make the most of a technical product, thus being able to deeply understand what our platform can and cannot do, and where it can flex to unique use cases, is critical. Organization & attention to detail - We want to always be proactive with anticipating the needs of our customers. Taking close attention to their needs, wants, and business objectives, is necessary to make sure every interaction is personalized and productive. Managing 40+ relationships at a time requires diligent organization. Empathy - You are able to deeply understand our customers and are energized to problem-solve on their behalf. What you’ll get: Highly competitive compensation plan & life-changing equity Comprehensive health coverage: Medical, dental and vision Flexible PTO In-person team events Ability to work from HQ in SF, or remotely #J-18808-Ljbffr Prive Technologies Inc.

Job Tags

Remote job, Flexible hours,

Similar Jobs

Via Transportation

Via Driver Partner - up to $26/hr - $500 New Driver Bonus Job at Via Transportation

 ...a transportation service for students. We are looking for driver partners who will transport passengers safely to their destinations...  ... Choose when you log on to drive! Driver Partners are independent contractors who are self-employed and have the flexibility to choose... 

Coleman Professional Services

Chief Officer, Crisis Services Job at Coleman Professional Services

Coleman Health Services, a nationally recognized mental health and substance use services provider, is *seeking a Chief Officer to join our team! *This individual is responsible for identified business operations and behavioral health services in Fayette, Highland, Pike... 

Kemper Corporation

Express Claims Adjuster Job at Kemper Corporation

 ...have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. Kemper is seeking Express Claims Adjusters to report to our McAllen, TX office. As our Express Claims Adjuster, you will... 

Aoliao Education

English Teacher, Italian Teacher, German Teachers are wanted in University, Trainning Centers and International Schools (Inc Kindergarten) Job at Aoliao Education

MUST: Natvie Teacher (Holding the natvie country passport) Full visa sponsorship provided. OFFSHORE and ONSHORE both welcome to apply!Qualifications: Bachelor or AboveLanguage: English OR Italian OR German Salary Range: 10k - 35k Certifications: TESOL, TEFL , CELTA... 

A Plus Towing

Tow Truck Driver Job at A Plus Towing

 ...Job Description A Plus Towing is NOW HIRING! Join our team! We are currently searching for a tow truck driver for local driving to perform...  ...Holiday Pay and Holiday Bonus Quarterly Bonuses No experience needed! Job Requirements Applicants should be able to meet...