Customer Service Specialist I (Billingual Korean/ English) Job at Cornerstone Wireless, LLC., Roanoke, TX

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  • Cornerstone Wireless, LLC.
  • Roanoke, TX

Job Description

Location: Roanoke, TX

Responsibilities
  • Assign jobs or loads to drivers, technicians, or field staff based on location, availability, and skills
  • Coordinate schedules and route plans for efficiency and timely delivery/service
  • Receive and prioritize calls or requests for service, shipments, or assistance
  • Respond promptly and effectively to customer inquiries via various communication channels.
  • Process orders, forms, applications, and requests efficiently
  • Collaborate and coordinate with colleagues to ensure seamless customer service.
  • Strive consistently to ensure customer satisfaction and provide high-quality customer support.
Qualifications
  • Strong communication skills (verbal & written)
  • Multitasking & time management under pressure
  • Problem-solving skills for route changes, emergencies, and conflicts
  • Strong communication and interpersonal skills.
  • Understanding of industry-specific regulations.
  • Familiarity with dispatching software, TMS

Job Tags

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