Job Description

Job Description

Job Description

EMG National is the leading event and account management company for non-profit organizations and telecommunication giants. Our management team has successfully launched and developed management companies ranging from Rhode Island, Maryland and now in Charlotte North Carolina.

About Our Clients: (Care International, T-Mobile Business, and Staples)

Care International is a global nonprofit organization dedicated to ending hunger and poverty through sustainable, values-based holistic community development. Their mission is to work with communities to increase income, improve food security, and build resilience. They believe in the power of people to create positive change in their own lives.
We also handle commercial accounts for T-Mobile business and Staples Office Supplies.

Job Summary:
We are looking for a dedicated and empathetic Customer Service Representative / Client acquisition agent to join the team. The ideal candidate will be passionate about the mission and committed to providing exceptional support to our donors, business clients, and beneficiaries. This role is critical in ensuring a positive experience for everyone who interacts with Heifer International.

Key Responsibilities:

• Respond to inquiries from donors, business clients, and beneficiaries at daily fundraising events or business meetings. 
• Provide accurate information about Care International's programs, initiatives, and donation processes or services T-Mobile/Staples offers to business clients. 
• Document and track customer interactions and feedback using our CRM system.
• Collaborate with other departments to ensure consistent and accurate information is provided to customers.
• Assist with donor relations activities, including thank-you calls, fundraising events, follow-ups, and engagement initiatives.
• Support fundraising campaigns and events by providing excellent customer service to participants.
• Continuously seek opportunities to improve the customer service experience.

Qualifications:

• High school diploma or equivalent; a college degree is preferred.
• Previous experience in a customer service role, preferably in a nonprofit or social enterprise environment is a plus.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to empathize with and understand the needs of diverse stakeholders.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Reliable transportation is a plus.

What We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Comprehensive pay package with weekly base pay and bonuses.
• Opportunity to travel

Apply today and help make a difference!

This is NOT A REMOTE POSITION, must be able to commute to our office near UNC Charlotte.

Job Tags

Weekly pay,

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