The primary responsibility of the credentialed trainer is to provide Epic training and lead new employees in the MyMichigan Medical Group (MMG) or Urgent Care on clinical, clerical, and quality procedures. Also, will provide refresher and continued training where necessary for current staff using the curriculum designed by principal trainers. This includes preparing for virtual or in-person training classes, lunch and learns, setting up the classroom, facilitating the class, and following up on any outstanding questions that arise in the classroom. Credentialed trainers also collect valuable feedback from trainees in class and report that information to the Epic and MMG Administration. The credentialed trainer is also responsible for additional duties and responsibilities outlined below.
Responsibilities:Communicate clearly and effectively to all types of learners in the classroom setting.
Maintain knowledge of pertinent quality measures and the associated workflows within Epic.
Prior education experience is preferred in classroom management and presentation skills.
Need to be able to be flexible to change and quickly adapt to updates in the curriculum and the training environment.
Must be comfortable using computers and be able to quickly master new software programs. Will need to be able to troubleshoot basic technical issues and be competent with Microsoft, Power Point and Word.
Willingness and ability to travel as needed to various MMG practice locations. To understand the context of work flows, an understanding of the health care industry is important. Individual will train clinical applications; a clinical background is preferred. Thorough understanding of end-users role in the practice and all of the tasks they perform.
MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft Windows. An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
Certifications and Licensures:BLS: Basic Life Support
Within 1 month of hire or transfer
MA CERT: Medical Assistant
As required by Medicare and Medicaid Services (CMS) to be employed through MyMichigan Health all Medical Assistants must possess one of the following active certification/licensure:
**Prefer completion of a Medical Assistant program through an accredited organization
Required Education:High school diploma or GED is required
Associates degree preferred
**Associates degree to be obtained within three years of hire or transfer to this position Other Information:Will need to successfully be credentialed according to Epic standards under the Good Install Program. Advanced knowledge of personal computer and Microsoft Windows, Word, and Power Point.
Strong communication skills with the ability to collaborate at multiple organization levels across the health system as required.
Personal investment in the success of training employees to understand and fully utilize Epic. Project management experience, Epic trained and / or Epic certification preferred.
Two or more years working in training/education field preferred.
Knowledge of clinical practice, change management, adult learning theories, behavior change; leadership, team, and curriculum and culture development.
All other duties as assigned.
PHYSICAL/MENTAL REQUIREMENTS AND TYPICAL WORKING CONDITIONS:
Exposure to stressful situations, including those involving public contact, as well as, trauma, grief and death.
Able to wear personal protective equipment that includes latex materials or appropriate substitute if required for your position.
Is able to move freely about facility with or without an assisted device and must be able to perform the functions of the job as outlined in the job description.
Overall vision and hearing is necessary with or without assisted device(s).
Frequently required to sit/stand/walk for long periods of time. May require frequent postural changes such as stooping, kneeling or crouching.
Some exposure to blood borne pathogens and other potentially infectious material. Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Overall dexterity is required including handling, reaching, grasping, fingering and feeling. May require repetition of these movements on a regular to frequent basis.
Physical Demand Level: Light. Must be able to occasionally (0-33% of the workday) lift or carry 11-20 lbs., frequently (34-66% of the workday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.
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