Job Description

Are you passionate about the luxury industry and building lasting relationships? Do you thrive on providing exceptional, white-glove service? We're partnering with an exclusive luxury client to find a dedicated Customer Success Specialist to join their team.

In this role, you will be the trusted advisor and dedicated point of contact for a portfolio of high-profile luxury clients. You’ll go beyond just managing accounts—you'll own the client experience, building strong relationships and ensuring they receive unparalleled service at every touchpoint. This is more than a job; it's an opportunity to become a key partner in our clients' success.

What you'll do:

• Elevate the client experience: Provide white-glove service to a portfolio of high-profile luxury clients, exceeding their expectations.
• Be a strategic partner: Understand each client's unique needs and challenges to develop personalized strategies that help them achieve their goals.
• Act as a trusted advisor: Provide ongoing support, guidance, and training to ensure clients get the most out of the brand's offerings.
• Proactively anticipate needs: Identify opportunities for upselling and cross-selling while maintaining a sharp focus on client satisfaction.
• Resolve issues seamlessly: Anticipate and address any issues that arise, ensuring a smooth and positive experience.
• Collaborate across teams: Work closely with sales, marketing, and product teams to ensure a seamless client journey.

Qualifications:

• 4+ years of experience in a customer success role, preferably within the luxury industry.
• Proven track record of building strong relationships with high-net-worth individuals and discerning clientele.
• Proficient in CRM and other relevant software applications.

If you feel you would be a perfect fit please send your resume to:

careers@arrowmac.com

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