Job Description

Job Description

Job Description

Join a fast-paced, customer-focused team where your communication skills and attention to detail make a real impact. As an Associate Customer Care Representative, you’ll be the frontline connection between our clients and their customers, delivering exceptional service across phone, email, and chat.

Location: Irving, TX (Hybrid)
Pay: $18.50
Schedule: Monday–Friday, 8am–5pm

Key Responsibilities
• Handle inbound customer inquiries professionally and efficiently
• Use multiple systems (up to 10) to research and resolve issues
• Educate customers while providing accurate solutions
• Document interactions and escalate issues as needed
• Meet performance metrics and adhere to schedule/attendance guidelines

Qualifications

• High school diploma or GED required; college degree preferred
• 1+ year in customer support or related field
• Experience in tax, banking, mortgage, or real estate a plus
• Strong verbal and written communication skills
• Proficient in Microsoft Office; able to type 35+ WPM
• Excellent problem-solving and multitasking abilities
• Must live within commuting distance to Irving, TX
• Minimum 1-year tenure at each of last 3 employers required

Why Join Us?
• Supportive team environment
• Opportunities for growth and learning
• Make a difference in every customer interaction

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1148

Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.

Job Tags

Temporary work, Work at office, Monday to Friday,

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