Job Description
SUMMARY OF JOB:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
STANDARDS OF EXCELLENCE
STANDARD
EXPECTATION
Spirit of Unity and Teamwork
Willing to assist and support co-workers; flexible to a change in work assignment; participate in team meetings; value the contributions of all and include all in decisions that will affect them.
Respect
Recognize the dignity and value of each person; appreciate, embrace and celebrate diversity; speak to others and about others in a kind manner; respond to and give direction with emotional control; maintain privacy and confidentiality in personal matters; always knock on the door before entering a room; treat the property of others carefully and responsibly.
Spirit of Hospitality and Relationship Building
Greet each person I meet; welcome new residents, families and co-workers; courteous and friendly in manner; build positive relationships.
Communication
Listen attentively to others and respond respectfully; share important information with those that need to know; address concerns with the appropriate persons and work with them together to resolve the concerns.
Responsibility, Sense of Ownership and Stewardship
Assumes responsibility for the Villa’s reputation; open to new ideas and new approaches to the job.
Compassionate Care and Service
Respond to residents needs in a timely manner; take time to speak with family members; give timely feedback to persons who express concerns; foster a healing environment within the Villa community
EDUCATIONAL REQUIREMENTS:
EXPERIENCE/KNOWLEDGE/SKILLS:
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:
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